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Shipping Policy

We strive to ensure that orders are packed and shipped as quickly as possible. We ship 95% of orders out within two business days, with most going out within one business day, however we make no guarantee of ship dates as order volume can vary. Orders with upgraded shipping are given priority. Special orders and non-stock items are subject to longer lead times. All orders are shipped FedEx, our standard method is Express Saver (3Day). Other options include Priority Overnight and 2Day for those who require faster delivery. Shipping charges are determined by the weight of the items, delivery location and the method of shipment. Charges are calculated at the time the order is placed.

Orders containing low temperature products, those with any rated temperatures 110°F (43.3°C) or below, will need to be shipped FedEx Priority Overnight on ice during the warmer months when temperatures require it. These orders need to be placed by phone, please call (603) 547-2034. During the warmer months, low temperature items are not shipped on Fridays. Low temperature orders must be opened upon receipt and inspected immediately to ensure that the temperature elements remain unaffected. Any issues must be reported within one day of delivery. Store in a cool environment, ideally under refrigeration, until time of use.

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